Gen3 Electric & HVAC

At GEN3, we’re a fast-growing, family-owned Electric & HVAC company, and we’re looking for a friendly, detail-oriented Customer Service Representative to be the first point of contact for our customers.

Key Responsibilities:

• Respond promptly to customer inquiries by phone, email, and in person.
• Provide accurate information about our services and address questions and concerns.
• Assist customers with scheduling, billing questions, and order or service updates.
• Maintain customer records and notes in our CRM system.
• Work with office staff and technicians to resolve issues and keep customers informed.
• Identify customer needs and guide them toward the right products or services.
• Handle concerns with professionalism, empathy, and timely follow-through.
• Stay up-to-date on company policies and service offerings.
• Participate in ongoing training and development.

Qualifications:

• Customer service experience (home service industry is a plus).
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using Microsoft Office and CRM tools.
• Detail-oriented, proactive, and team-focused.

What We Offer:

• Competitive pay based on experience and benefits.
• Opportunities for growth and advancement.
• Supportive, inclusive, team-oriented work environment.
• Employee discounts on GEN3 services.

If you’re someone who enjoys helping people and wants to join a company that values great service and great teammates, we’d love to hear from you. Apply today.

GEN3 Electric & HVAC is an Equal Opportunity Employer.