Customer Service Representative (In Office)
At GEN3 Electric & HVAC, we pride ourselves on delivering exceptional service and support to our customers. We are a dynamic team dedicated to fostering a positive customer experience. As we continue to grow, we are looking for an enthusiastic and detail-oriented Customer Service Representative to join our office team.
The Customer Service Representative will be the first point of contact for our customers, providing assistance, information, and solutions to ensure their satisfaction and loyalty. This role requires excellent communication skills, a friendly demeanor, and a proactive approach to problem-solving.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and in-person.
- Provide accurate information about products and services, addressing customer questions and concerns.
- Assist customers with order processing, billing inquiries, and returns.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to resolve issues and improve customer satisfaction.
- Identify customer needs and suggest appropriate products or services.
- Handle customer complaints with empathy and professionalism, aiming for quick resolutions.
- Stay up-to-date on company policies, product offerings, and industry trends.
- Participate in training and development opportunities to enhance customer service skills.
Qualifications:
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong interpersonal skills and a team-oriented attitude.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and inclusive work environment.
- Employee discounts on products/services.
How to Apply:
If you are passionate about customer service and ready to take your career to the next level, we would love to hear from you! Please apply and submit your resume outlining your relevant experience.
GEN3 Electric & HVAC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.